Information requests

What is an Official Information Request?

We work under the Local Government Official Information and Meetings Act 1987 and the Privacy Act 2020.

Any member of the public has the right to request information.

We treat any requests for information a request made under the Local Government Official Information and Meetings Act 1987 or the Privacy Act 2020 even if the Act is not referred to in your request.

How do I make a request for information?

Requests for information can be made directly to the council through email, phone, or letter, or online.

All requests for information need to state specifically the information required on the subject rather than asking for all information on a general topic.

This is a requirement under Section 10 of Local Government Official Information and Meetings Act 1987.

What is the process?

Once we receive a request for information, are required to supply the information to you as soon as practicable and no later than 20 working days after the request is made. We can extend this timeframe for a response if there is a lot of information involved or a lot of consultation needs to be done between officers.

When making a request for information you will receive a confirmation email notifying you of the expected time frame of the requested information being available.

You can contact the team at any time regarding your request for information, by emailing

We will supply any information that is requested that we hold unless there are grounds for withholding this information.

Most requests for information are supplied free of charge. We are entitled to charge for requests for information. Charging is based on the hours spent on a request, which includes the processing of files or any copying that is required. Our charging policy is based on the Ministry of Justice Guidelines.

Ombudsman’s Investigation and Review

If you have any concerns or complaints about our decisions on any request for information you have the right to request for an investigation and review from the Ombudsman.

The Ombudsman can be contacted on or you can view further details on making a request for information at the Office of the Ombudsman website.

Responses to information requests

Visit our LGOIMA request archive for information on recent requests.