Service Status
Last updated: 30 Mar, 2026 05:34pm
Check current service disruptions, planned works and recently resolved issues across our services.
For emergencies, call 111. For urgent faults, contact Council directly.
Current Status
Emergency water shutdown – High St South | 25 Feb
UPDATE: 10.24 am - Water has been restored. An emergency water shutdown is in place along High...
Pin Oak removal – Memorial Square
Unfortunately, we’ve lost another tree to the recent storm - this time in Memorial Square. This...
Regulatory Team holiday closure
Best wishes for a rewarding & enjoyable 2026 from Solitaire, John, Chris, Erin, Becca, Dave,...
Streetlight faults repair
Noticed a streetlight out or flickering? Let us know — we appreciate your help in keeping our...
Roadworks, High St South [near 303]
Contractors will be conducting an emergency sewer lateral repair on High Street South on Wednesday...
Who to contact about faults
| Issue | Who manages it | Who to contact |
|---|---|---|
| Water main break in the street | Council | Council |
| Leak under house or on private pipe | Property owner | Plumber |
| Road closure on local road | Council | Council |
| Issue on state highway | NZTA | NZTA |
| Fallen live power line | Power company / emergency | 111 if dangerous |
Animals
Council manages
- roaming dogs
- dog control issues
Not Council
- animal welfare emergencies
Who to contact
- Council for dog control
- SPCA:
Report animal welfare concerns - NZ Police:
105 and 111 guidance
Police and urgent non-council incidents
- Emergency:
111 via NZ Police - Non-emergency:
105 - Driving incidents:
*555 guidance
Emergency
Emergency
When to call 111
Call 111 immediately if there is risk to life, safety, or property.
- fire or explosion
- serious crash
- flooding threatening homes
- live power lines down
- medical emergency
Parks & Facilities
Council manages
- playground damage
- park maintenance issues
- public toilets
- council-owned facilities
Not Council
- private property or facilities
Who to contact
- Council for public spaces
Roads & Transport
Council manages
- potholes on local roads
- blocked culverts
- fallen trees on local roads
- signage or road surface issues
Not Council
- state highways
- private driveways
Who to contact
- Council for local roads
- NZ Transport Agency Waka Kotahi: Report a state highway issue
- Urgent hazards: 0800 4 HIGHWAYS
Rubbish & Recycling
Council manages
- missed collections
- damaged bins if council supplied
- collection schedule issues
Not Council
- private waste contractors
- personal bin damage for non-council bins
Who to contact
- Council for collection issues
Water
Council manages
- wastewater overflows from public systems
- blocked public drains or culverts
- stormwater flooding from public infrastructure
Not Council
- blocked private drains
- issues within your property boundary
Who to contact
- Council for public system issues
- a drainlayer or plumber for private issues