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This page has been set up to give you the latest council and community updates and any affected services as a result of COVID-19

If you haven’t already please make sure you’re following the Covid-19 – Wairarapa Updates Facebook page.

Which council services are still operating?

Your Favourite Council Facilities Will Reopen From 14 May

We’re happy to announce that from Thursday 14 May, we will be reopening our council buildings and facilities. Our council office, library, Information Centre, Events Centre and playgrounds will reopen, with Level 2 guidelines will apply which means we will be doing things differently. We will do our best to provide you with all the services you are used to, but please be patient with us while we all get used to this new way of doing things.

Part of level 2 guidelines means we will have contact tracing measures in place, such as asking you to provide contact details recording your name and a either phone number or email address. We will be restricting numbers inside our buildings and require people to maintain physical distancing from others.

This may mean waiting outside to access our services.

We encourage people wherever possible to access our services remotely.


What can I expect at each building/facility?


We will be restricting access to the library to 20 people at any one time, with a maximum visit time of 20 minutes.

To save time, you can use our online services or call our staff on 06 379 4080 to reserve books ahead of your visit.

Our digital library service is open 24/7. You can access eBooks and eAudiobooks for free – you just need your library card number and PIN. Use the free Libby app to access materials.

Library computers and Wifi will be available from Monday 18 May. Our computers will need to be wiped down by the customer prior to and after use as part of the condition of hireage.

Our council office and rates payments 

We’ll be taking rates payments at our office as usual, however, please don’t feel like you need to rush in. Your rates payment due 20 May can be paid any time next week without penalty. Electronic payment or cheque is preferred if possible please. You can also pay via online banking or call our office to enquire about paying via direct debit.

For anyone who is unable to pay their rates, please contact our rates officer to make a payment arrangement. The council is waiving late payment penalty fees for rates accounts where payment arrangements have been made.

For enquiries on building consents, please contact our office in the first instance to ensure a staff member is available onsite to assist you.

Call 06 379 4030 or visit for more information.

Events Centre group bookings and meeting rooms

Bookings for larger groups in the auditorium will require allocated seating for attendees with physical distancing measures in place and can only be in the case of a meeting – not a social gathering.

Meetings will be livestreamed to Council’s Facebook page and audio visual recording of the meetings will also be made available on our website. Members of the public are welcome to attend the meetings and a public forum is provided at the start of each meeting.

If you wish to attend the meeting, we ask that you watch the audio visual recording in the first instance, as we have significantly reduced capacity for persons to be in the meeting room.  A virtual public forum will also be available.

Members of the public who wish to participate in this public forum (whether in person or virtually) must register their intention with Casey Spencer on 06 379 4030 at least one full day before the meeting date.

Agendas will be available for public inspection two days prior to the meeting and will be available at the Council’s main office, the Carterton Library and on Council’s website.


Events Centre: The Plunket toilets will be available for the library customers and the foyer toilets will be available to the public and for people using the centre for meetings.

The toilets will be cleaned three times per day.

Other public toilets: The toilets outside Carrington Park and opposite Memorial Square will be open and will be cleaned three times per day.

Parks and Reserves

Our parks and reserves will be open, including any playground and exercise equipment. We strongly encourage people to wash their hands before and after visiting playgrounds and touching public equipment and to keep 2 metres away from anyone you don’t know.

Where can I shop in Carterton to support local?
What is the current alert level and what does it mean?

We are currently in Alert Level 2. 

Retail, cafés, restaurants and gyms can reopen from 14 May, but social distancing and strict health and safety protocols will apply.

On Thursday 21 May, bars can reopen but strict rules apply. For more information on level 2 click here

We will update the information on which council services will be operating and how in the coming days. This will be made available on

These rules still apply

Wash your hands often with soap. Then dry them. Cough and sneeze into your elbow.

If you are sick, stay at home and quickly seek advice from your GP, or Healthline about getting a test.
There is no stigma to COVID-19. We will only be successful if everyone is willing to play their part in finding it wherever it is

Where do I find reliable, up to date information about COVID-19?

Your reliable sources of truth can be found at:

Sources of official information are:

Tikanga Māori, gatherings and looking after our Kaumātua

For government advice on tikanga Māori and gatherings, tangihanga, hongi and harirū click here

Te Rōpu Whakakaupapa Urutā is made up of some of the nation’s leading Māori medical and health experts including Primary Care Specialists, Public Health experts, Public Health Physicians, Māori Nurses and iwi leaders. Visit the site here

Click below on information on how to protect our Kaumātua


What should I do if I'm unwell?

Stay home if you’re sick.

IF you have any of these symptoms:  

  • a fever
  • cough  
  • shortness of breath  
  • sneezing or a runny nose 

THEN call your GP, before you visit. 

If you do not have a GP call Healthline (for free) on 0800 358 5453.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as colds and flu.

You also need to:  

  • stay at home  
  • avoid close or prolonged contact with other people  
  • stop having visitors to your home, and  
  • stay off public transport 

 Read more about self-isolating at home at