We’re happy to announce that from Thursday 14 May, we will be reopening our council buildings and facilities. Our council office, library, Information Centre, Events Centre and playgrounds will reopen, with Level 2 guidelines will apply which means we will be doing things differently. We will do our best to provide you with all the services you are used to, but please be patient with us while we all get used to this new way of doing things.

Part of level 2 guidelines means we will have contact tracing measures in place, such as asking you to provide contact details recording your name and a either phone number or email address. We will be restricting numbers inside our buildings and require people to maintain physical distancing from others.

This may mean waiting outside to access our services.

We encourage people wherever possible to access our services remotely.


We will be restricting access to the library to 20 people at any one time, with a maximum visit time of 20 minutes.

To save time, you can use our online services or call our staff on 06 379 4080 to reserve books ahead of your visit.

Our digital library service is open 24/7. You can access eBooks and eAudiobooks for free – you just need your library card number and PIN. Use the free Libby app to access materials.

Library computers and Wifi will be available from Monday 18 May. Our computers will need to be wiped down by the customer prior to and after use as part of the condition of hireage.

Our council office and rates payments

We’ll be taking rates payments at our office as usual, however, please don’t feel like you need to rush in. Your rates payment due 20 May can be paid any time next week without penalty. Electronic payment or cheque is preferred if possible please. You can also pay via online banking or call our office to enquire about paying via direct debit.

For anyone who is unable to pay their rates, please contact our rates officer to make a payment arrangement. The council is waiving late payment penalty fees for rates accounts where payment arrangements have been made.

For enquiries on building consents, please contact our office in the first instance to ensure a staff member is available onsite to assist you.

Call 06 379 4030 or visit https://cdc.govt.nz/how-to-pay/ for more information.

Events Centre group bookings and meeting rooms

Bookings for larger groups in the auditorium will require allocated seating for attendees with physical distancing measures in place and can only be in the case of a meeting – not a social gathering.

Meetings will be livestreamed to Council’s Facebook page and audio visual recording of the meetings will also be made available on our website. Members of the public are welcome to attend the meetings and a public forum is provided at the start of each meeting.

If you wish to attend the meeting, we ask that you watch the audio visual recording in the first instance, as we have significantly reduced capacity for persons to be in the meeting room.  A virtual public forum will also be available.

Members of the public who wish to participate in this public forum (whether in person or virtually) must register their intention with Casey Spencer on 06 379 4030 at least one full day before the meeting date.

Agendas will be available for public inspection two days prior to the meeting and will be available at the Council’s main office, the Carterton Library and on Council’s website.


Events Centre: The Plunket toilets will be available for the library customers and the foyer toilets will be available to the public and for people using the centre for meetings.

The toilets will be cleaned three times per day.

Other public toilets: The toilets outside Carrington Park and opposite Memorial Square will be open and will be cleaned three times per day.

Parks and Reserves

Our parks and reserves will be open, including any playground and exercise equipment. We strongly encourage people to wash their hands before and after visiting playgrounds and touching public equipment and to keep 2 metres away from anyone you don’t know.