Carterton residents experienced a water outage on Monday morning, due to damage to an overflow pipe within Carterton District Council’s water infrastructure.
Local residents were quick to inform council of the water outage, with the operations team swift to respond. The issue was identified, isolated and remedied by the quick thinking operations team, who due to their hard work restoring damage to Carterton’s primary water source at the Kaipatangata Stream after recent flood damage, were able to switch back to normal operations.
Operations Manager, Garry Baker was proud of his team’s quick response and pleased residents were without water for no more than an hour. “We understand that Carterton residents have been incredibly patient with council while remedying our recent water issues, and today was no exception.”
Both council administration staff and Carterton Information Centre fielded plenty of calls from concerned residents, but were able to respond to questions with the most up to date information.
Council’s most efficient form of communication with the public was via their Facebook page and on air announcements by Brent Gare’s Breakfast show on MoreFM.
Carterton District Council Chief Executive Jane Davis was thrilled with the response from operations, administration and communications teams. “Our reputation as a responsive and professional council was certainly reinforced this morning”.
Providing immediate and accurate information to residents through different means of communication is a high priority for Carterton District Council.